Businesses fail for lack of customer service, leadership and vision and strategic planning. Whenever one of these things is not performing at its optimum level business success is adversely affected.
Small Business faces many challenges. It does not have the strength to draw on huge amounts of finance. It is often at the mercy of suppliers, customers and franchisors who have their own vested interests.
Knowing what your customers want is one of the basic rules of business but it got lost in old adage "if you build it they will come".
Benefitting from CRM requires a lot more than just purchasing a software package and installing it on the computers in the company – it requires adaptation to the needs of the clients and finding ways to satisfy them.
Osaka – Sunday, December 4, 2011, As explained in the previous articles How Japanese Companies Started Acquiring and Retaining Global Talent and Japanese Companies
Osaka – Sunday, December 11, 2011, This is the succeeding article of the previous article Japanese Companies Joining War for Global Talent